Description

DESCRIPTION Employee case management (SIM-T/mailbox) * Process reimbursement benefit adjudication for the documents * Process manual enrollment/withdrawal * Process vendor & payroll reporting * Perform audits and control checks * Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy. * Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue. * Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees. * Demonstrate Ownership by reviewing process documentation and making updates on a regular basis. * Provide required support to SME/Team Manager for Dive deep into data and benefits stats reporting. * Liaise with internal (support teams like Payroll, Employee resource center, Exits, On boarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes. Key job responsibilities Translation Specialist will support Benefit administration in regions with Italian as the primary language > Resolve employee queries (Case management) in French language > Speak to Vendors and service providers (Italian) > Adjudicate, create and respond to various documents, payment request, vendor files (Italian) BASIC QUALIFICATIONS Graduation with minimum 1 years of experience in required language and English Backoffice ticket management experience is a added advantage PREFERRED QUALIFICATIONS Benefits Domain knowledge Backoffice experience in administrations Vendor management File management

Role and Responsibilities

• Translation Specialist will support Benefit administration in regions with Italian as the primary language > Resolve employee queries (Case management) in French language > Speak to Vendors and service providers (Italian) > Adjudicate, create and respond to various documents, payment request, vendor files (Italian)