Description

Company Name : Prochant Job Title: Process Trainee – Medical AR Caller (Voice Process) Location: Chennai Employment Type: Full-Time Shift Timing: US Shift – 6:30 PM to 3:30 AM Working Days: Monday to Friday (Saturday & Sunday fixed off) Holidays: US Holidays Salary Details: CTC: ₹20,400/- per month Take-Home: ₹18,000/- per month Incentives: Monthly performance incentives up to ₹17,000/- Desired Candidate Profile: Immediate joiners preferred Excellent spoken and written English communication skills Graduates from 2020 to 2024 are eligible to apply (any stream) Strong problem-solving, listening, and analytical skills Ability to grasp new concepts quickly and manage work queues effectively Proficient in delivering high-quality results Comfortable working in night shifts Strong team player with the ability to work independently when needed Job Responsibilities: Make outbound calls to US insurance companies on behalf of healthcare providers to check the status of claims Handle US healthcare provider billing processes Perform regular follow-ups with insurance companies for claim resolution Record payment details for processed claims Analyze and understand claim rejections and denials Ensure all work is performed with the highest quality standards and accuracy Essential Functions: Consistently meet or exceed productivity and quality benchmarks Contribute innovative ideas to improve process efficiency Develop an understanding of the Revenue Cycle Management (RCM) and apply it effectively in day-to-day tasks Ensure complete client satisfaction through timely and error-free work delivery Key Competencies: Excellent typing skills and computer literacy Proficiency in MS Excel and basic technical troubleshooting Highly organized, detail-oriented, and self-motivated Ability to multi-task and handle multiple responsibilities Maintain strong professional relationships with internal teams and clients Positive, professional attitude at all times Interview Process: Level 1: HR Interview Level 2: Online Assessment Level 3: Technical Interview Employee Benefits: Competitive Salary & Annual Appraisal Structured training and onboarding programs Monthly performance-based incentives (up to ₹17,000/-) Free dinner facility for night shift employees Certification program with salary-linked benefits Excellent learning and career development platform Leadership training & fast-track growth opportunities Quarterly Rewards & Recognition programs Upfront leave credit policy Two-way cab facility for female employees ESI and PF benefits 5-day work week with fixed weekend off

Role and Responsibilities

• Consistently meet or exceed productivity and quality benchmarks Contribute innovative ideas to improve process efficiency Develop an understanding of the Revenue Cycle Management (RCM) and apply it effectively in day-to-day tasks Ensure complete client satisfaction through timely and error-free work delivery