Description

*Job Title* – French Language Customer Service Representative (Voice) *Company* : WNS Global Services *Process:* US Customer Service – Voice *Location* : Vikhroli , Thane *Work Mode* : Work From Office *Experience* : 0 -1 Years *Salary* * Freshers: Up to ₹4 LPA * Experienced Candidates: Up to ₹7 LPA (In-hand salary up to ₹60,000 per month) *Job Overview* WNS Global Services is hiring French-speaking professionals for its US Voice Customer Service process. This opportunity is open to freshers and experienced candidates who possess strong French language. *Key Responsibilities* * Handle customer queries through voice support in French. * Provide prompt, professional, and accurate resolutions to customer concerns. * Maintain high standards of customer service and quality. * Follow company policies and process guidelines. *Eligibility Criteria* * Minimum Qualification: HSC (12th Pass) or Graduate. * Freshers and experienced candidates are welcome to apply. * French language proficiency at B1 level or above(Certification preferred). * Strong verbal communication and customer handling skills. * Maximum Age: 40 years. *Required Skills* * Strong verbal and written communication skills in French (B1 or above) and English. * Ability to handle customer queries professionally and empathetically. * Basic computer knowledge and typing skills. * Flexibility to work in rotational shifts. *Hiring Boundaries* Candidates should reside within the following travel boundaries: * Central Line: Dadar to Badlapur * Western Line: Borivali to Nalasopara * Harbour Line: Wadala Road to Panvel * Trans Harbour Line: Thane to Kharghar *Work Schedule* * Shift: 24/7 Rotational Shifts * Weekly Off: 2 Rotational Offs *Regards* , Placement Team

Role and Responsibilities

• * Handle customer queries through voice support in French. * Provide prompt, professional, and accurate resolutions to customer concerns. * Maintain high standards of customer service and quality. * Follow company policies and process guidelines.